On the day of your visit head to Ticket Sales & Collections, located on the main entrance plaza. Simply present your supporting documents along with photo ID, and ask for your free essential companion ticket.
You can pre-book your Theme park tickets online and collect your Essential Companion tickets on the day from our Ticket Sales & collection point. Simply present your supporting documents along with photo ID, and ask for your free essential companion ticket. The essential companion is required to be at least 14 years of age
Please note, each disabled guest must provide the documentation below to receive an essential companion ticket.
Accepted Documentation for Essential Companion Tickets
- Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
- Attendance Allowance or Essential Companion's Allowance letter of award.
- Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment Support Allowance (ESA). Disability Student's Allowance (DSA) or DID card (UK Disabled ID Card)
- A valid Blue Badge.
- In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
- Credibility’s Access Card with the Essential Companion/companion symbol
Please be aware we are unable to accept letters or care home identification cards as proof of entitlement for an Essential Companion ticket. A letter can be provided to confirm that 2:1 care is required.
Disabled guests who have a specific need to a second helper/ Essential Companion, can request a second Essential Companion ticket, however documentation will be needed to show the need for this additional Essential Companion.