I have some unused tickets left over from my visit, can I use them another time? Tickets purchased in advance must be used on the day selected. Unfortunately we cannot revalidate or refund tickets not used. Related articles Can I change the date of the free tickets I have claimed through The Sun? How can I contact you? Can I change the date of my booking? Can I download a map of Alton Towers Resort? When can I collect my ticket which I have booked alongside a Short Break?