Reservations will need to be made for your grotto visit, panto showing, waterpark session, dinner and breakfast.
Your Extraordinary Golf visit doesn’t need to be pre-booked - just turn up during our opening hours.
How to book your time slots
- You will receive an email confirmation of your Short Break Booking which will contain a unique offer code and a link under "Action Required: Book Slots" called "Book Time Slots"
- Your Theme Park, Grotto and Pantomime access will be on your Check in date and your Waterpark Access on your checkout date*
Booking timeslots for 4 or less guests
- When selecting the "Book Time Slots" link you will be directed through to the Grotto bookings first - you can choose between Elves Avenue (Mutiny Bay) or Mistletoe Lane (CBeebies Land)
- Only one ticket is required per group
- You will be required to select the date and time for your Grotto visit and will then need to enter your unique offer code from your email
- Please ensure you then enter the correct amount of children in your group
- Once you have booked your Grotto slots, the webstore will offer Pantomime and Waterpark time slot bookings.
- Select the Pantomime option
- We require a ticket per person in your group so ensure you select the correct amount
- You will be required to select the date and time for your Pantomime performance and will then need to enter your unique offer code from your email
- You can then book your Waterpark timeslots - the process is the same as the Pantomime tickets (1 per person and selecting a date and time)
- Once you have booked the Waterpark you can then proceed to basket and press checkout.
- You must provide your personal details however no payment is required.
Booking timeslots for 5 or more guests
- Parties of 5 or more guests will be required to book their timeslots separately
- When selecting the "Book Time Slots" link you will be directed through to the Grotto bookings first - you can choose between Elves Avenue (Mutiny Bay) or Mistletoe Lane (CBeebies Land)
- Only one ticket is required per group
- You will be required to select the date and time for your Grotto visit and will then need to enter your unique offer code from your email
- Please ensure you then enter the correct amount of children in your group
- Once you have booked your Grotto slots you will need to proceed to the basket and complete your details
- Return to your email and select the "Book time slots" link again - you will need to select a grotto slot again to access the Panto and Waterpark slots however the grotto slot can be removed from the basket
- Once you have completed the grotto booking you will have the option to book the pantomime
- Follow the directions above (for guests of 4 or less) for the pantomime
- Once you have selected Proceed to Basket, select "Modify Basket" and remove the grotto tickets from your Pantomime booking and then select Checkout and complete your details.
- Repeat steps 7 and 8 but instead select the waterpark slot option. Again ensure you remove the Grotto tickets from your Waterpark booking as per step 10.
Important information
- *If you are staying for multiple nights, you will be able to get additional Theme Park, Waterpark and Entertainment access - these slots must all be booked as per the above
- The Theme Park will be closed on Christmas Eve.
- Travelling with another party on a different booking reference, and want to let us know you’re travelling together? No problem. Email us at gs.feedback@alton-towers.com with all your booking references and let us know. Every effort will be made to accommodate requests (such as adjacent rooms) but this cannot be guaranteed.
- Please contact us via Live Chat to amend any existing reservations using the chat icon at the bottom right of this page.