I have two paid bookings, what should I do? Don't worry! If you have two booking confirmations and two reference numbers, please complete a form here and a member of our team will investigate and contact you to resolve. Related articles My online booking failed part way through and it looks like I have been charged - what should I do? How can I contact you? Can I contact you via Live Chat? I'm having issues booking online, what should I do? Can I get a refund for my Pre-booked tickets?