I have two paid bookings, what should I do? If you have two booking confirmations and two reference numbers, please complete a form here and a member of our team will investigate and contact you to resolve. Related articles I'm having issues booking online, what should I do? Can I cancel my booking? Can I contact you via live chat? Can I get a refund for my Pre-booked tickets? Can I download a map of Alton Towers Waterpark?