If you are completing your transaction online through the Alton Towers website and having problems submitting your booking or payment, we recommend clearing your browser history and cache so that you can start again.
Complete the booking process again, adding the relevant tickets to your basket. Please follow the steps to complete your booking and transaction. If you continue to experience problems, please make a note of any error codes and where in the booking journey you experienced problems. You can contact our team here, with as much information regarding your attempted transaction and a member of our support team will look into this and be in contact.