As per our terms and conditions, all tickets are non-refundable and non-transferable.
If you are unable to visit the Resort due to extenuating circumstances, you can contact our team via Live Chat or Messenger which is the quickest way to get in touch! When this is available it will appear at the bottom right corner of this screen, please have your order number ready and the new date which you wish to visit.
Alternatively, please contact our Guest Excellence Team with the below information:
- Lead Booking Name
- Email Address
- Order Number
- Old ticket date
- New Ticket date
- Explain the reason for changing the date of your booking
All date changes are subject to availability and need to be for a like-for-like date.
Short break / Hotel Stays
To speak to a member of the team regarding a short break booking or hotel stay you must contact the team here.
Alton Towers Waterpark/Golf
To change the date of your golf/Waterpark booking please call us on 01538 70 4096 and we will look into changing the date for you. All date/time changes are subject to availability.
To speak to a member of the Spa team, please email the team: firstname.lastname@example.org