How can I find help with a Short Break or Stay at one of your hotels? To find the answers to any questions about a short break or overnight stay at our on-site or off-site hotels please click here to visit our dedicated Short Breaks Help Centre. Related articles How can I contact you? What is the Ride Access System and how do I apply? Do you offer a Birthday Package at Alton Towers Resort? How do I redeem my Premium Merlin Annual Pass Share the Fun vouchers? Where is Alton Towers Resort located?