Yes, we offer a Messaging service (subject to availability) Monday-Friday between 9.00am-3.45pm. However, our Alton Towers Resort Digital Assistant is always online to offer help and advice about your fantastical visit.
You can start a chat with us anywhere on our super amazing help centre, even this page! This will appear below as a purple square icon with the text, "Hi! Need any Help". Clicking this at any point will allow you to start a chat session. You can also message us via Facebook Messenger.