Alton Towers Resort offers a Ride Access system for disabled guests, however to ensure the system remains beneficial for those who rely on it, our Guest Services team must see certain documentation before they are able to arrange it.
We will accept the following documentation as proof of eligibility:
1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months) showing that you receive the higher rate mobility component.
2. Personal Independence Payment letter (dated within the last 12 months) showing that you receive enhanced mobility component.
3. A current and valid Blue Badge.
If you believe you are unable to stand in a queue line for any other reason, we are happy to arrange a Ride Access Pass upon presentation of a letter from your GP or Consultant on header paper (dated within the last 12 months) which clearly states that you are unable to queue and why (we do not need a letter of diagnosis).
This, or any of the documentation above, must be presented alongside valid photographic ID for the named recipient.
We recommend guests who wish to receive our Ride Access System to fill in our Additional Needs form to help save you time on the day. To complete this form please visit here.
TERMS AND CONDITIONS
By submitting your data a member of the Resort Box Office team will evaluate if you are eligible for our Ride Access Pass for guests with Additional Needs.
We cannot guarantee that by submitting your data you will receive a Ride Access Pass, this will be decided in accordance with our Guide for guests with Additional Needs.
No data that you upload will be stored on AltonTowers.com. This form is intended to speed up your registration at the Resort Box Office for the Ride Access Pass, however you may still need to queue to collect your pass. Forms must be submitted a reasonable length of time before your visit to guarantee that your details will be on the Resort Box Office system