New Merlin Passes are delivered via post and therefore cannot be collected. Delivery takes 3-5 working days.
If you have renewed your Merlin Annual Pass, and wish to collect it from Alton Towers Resort, please visit the Alton Towers Resort Box Office or Tickets Sales and Collection with your booking reference number and payment card. You have 8 weeks from the date of purchase to collect Merlin Annual Pass renewals.
If all pass holders are not in attendance, passport-style photos must be brought to the box office for the passes to be issued if they haven't already been uploaded online.
Important Information: Please check opening times prior to travelling to avoid disappointment. The payment cardholder must be in attendance with their payment card to collect Merlin Annual Passes.