If you have selected Alton Towers Resort as your "Home Attraction" (where you selected your passes to be collected from when making your purchase), please visit the Alton Towers Resort Box office at the front of the admissions area with your booking reference number and payment card. Please note the payment card holder must be in attendance with their payment card to collect Merlin Annual Passes.
If all pass holders are not in attendance, passport style photos must be brought to the box office for the passes to be issued.
Important Information: Alton Towers Resort is now closed for the 2018 season and therefore Merlin Annual Passes can not be collected during this period. Alton Towers Resort re-opens in March 2019 (date tbc) You have 6 months from date of purchase to collect your Merlin Annual Pass.