You can collect your essential companion ticket on the day of your visit. Please rest assured we have reserved allocation for essential companion tickets. Simply head to Ticket Sales and Collection on the main entrance plaza and speak to our fantastical admissions team who will be happy to assist.
Please see the below list of accepted documentation for proof of disability to be eligible to collect an essential companion ticket. An essential companion ticket is a replacement of the 'Carer' reservations that we issued previously.
Accepted Documentation for Essential Companion Tickets
- Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
- Attendance Allowance or Essential Companion's Allowance letter of award.
- Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment Support Allowance (ESA). Disability Student's Allowance (DSA) or DID card (UK Disabled ID Card)
- A valid Blue Badge.
- In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
- Credibility’s Access Card with the Essential Companion/companion symbol.
Please be aware we are unable to accept letters or care home identification cards as proof of entitlement for an Essential Companion ticket. A letter can be provided to confirm that 2:1 care is required.
Disabled guests who have a specific need to a second helper/ Essential Companion, can request a second Essential Companion ticket, however documentation will be needed to show the need for this additional Essential Companion.
For more information, please click here.