We are asking our guests to pre-register your documentation at least 14 days before you plan to visit the Resort. This is to keep our staff and our guests safe, and to make our processes quicker for you.
To register in advance of your visit, please visit here If you have not pre-registered your documentation prior to your visit, we will be unable to process your pass on the day.
There are certain conditions which we recognise for automatic eligibility for the Ride Access system, which comprises of a photo identification card, either a Red or Yellow wristband and a Ride Access Pass. We will
accept any ONE of the following pieces of documentation as eligibility for this facility:
- Disability Living Allowance or Attendance Allowance award letter (dated within the last 24 months) showing that you receive the higher rate mobility component.
- Personal Independence Payment letter (dated within the last 24 months) showing that you receive enhanced mobility component.
- A current and valid Blue Badge.
- A current and valid Access Card including the queuing logo on it. These cards are available
If you believe you are unable to stand in a queue line for any other reason, we are happy to arrange a Ride Access Pass upon presentation of a letter from a professional body (e.g. a Nurse or a BUPA Healthcare Advisor) or your GP or Consultant on header paper (dated within the last 24 months) which clearly states that you are unable to queue and why (we do not need a letter of diagnosis).
Any of the documentation listed above must be presented alongside valid photographic ID for the named recipient.
For further information, please download our full Accessibility Guide here.