If you are having problems with your Ride Access Pass, please visit the Guest Services and the Guest Services Hub where the team will be able to assist.
Articles in this section
- How can I cancel my Ride Access Pass Pre-Booking / Reservation
- Do you have an accessibility guide?
- What documentation do you require for an essential companion ticket?
- How do I prebook my Ride Access Pass for the 'Run Alton Towers' event?
- Do you offer a Prayer Room?
- I find it difficult to be in a crowded situation, do you offer a quiet zone?
- Is there a quiet hour in any of your attractions?
- Can you store medication?
- Ride Accessibility for guests with a visual impairment
- Ride Accessibility for guests with a hearing impairment