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  1. Alton Towers Resort | UK's Best Short Break Resort
  2. Accessibility
  3. Guests with Additional Needs

Articles in this section

  • What documentation do you require for an essential companion ticket?
  • Do you have an accessibility guide?
  • Do you offer a Prayer Room?
  • I find it difficult to be in a crowded situation, do you offer a quiet zone?
  • Is there a quiet hour in any of your attractions?
  • Can you store medication?
  • Ride Accessibility for guests with a hearing impairment
  • Can I bring an essential companion with me if I have a visual or hearing impairment?
  • Can I bring my assistance dog with me?
  • Which attractions have photos with flash, flashing lights or lighting effects?
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I’m experiencing problems with my Ride Access Pass while I’m on Park. Who can help?

If you are having problems with your Ride Access Pass, please visit Guest Services or the Guest Services Hub where the team will be able to assist.

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Short Breaks Help Centre

Related articles

  • I have successfully applied for a Ride Access Pass, how do I activate it on my next visit?
  • How can I contact you?
  • Do I need to bring an essential companion if I am using a Ride Access Pass?
  • How do I access Rides and Attractions with my Ride Access Pass?
  • Who can use an essential companion ticket?

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