Are all accessible queues in the same locations?
Some of our queue lines may be in slightly different areas to what you remember. However, please be assured that new signage has been installed in all our queue lines to direct you safely. We are practising social distancing measures within our queue lines so please remember to queue together in your party and follow the markers provided. There may also be longer waits on many rides and attractions due to our enhanced cleaning measures that will take place at regular intervals throughout the day.
Are all rides and attractions available using the Ride Access Pass system?
Please speak with our guest service team upon your arrival to the Resort. They will advise of any restrictions or closures at the time of your visit.
Can I register for a Ride Access Pass on the day of my visit?
We are asking our guests to pre-register your documentation at least 14 days before you plan to visit the Resort. This is to keep our staff and our guests safe, and to make our processes quicker for you. To register in advance of your visit, please visit here. If you have not pre-registered your documentation prior to your visit, we will be unable to process your pass on the day.
How do I pre-register for a Ride Access Pass?
To register for a Ride Access Pass, please head here - complete the form and upload your documentation and submit at least 14 days prior to your booked visit to the Resort. Our Team will contact you via email to confirm your Pass is being processed.
Can I still hire a Wheelchair/ Mobility Scooter?
We will still be hiring our wheelchairs and mobility scooters; however, we will only be able to accept card deposits/payments when completing this. We will also be enhancing our cleaning routines on our wheelchairs and mobility scooters, and these will be deep cleaned after each use.
How many carers can I have with me?
The number of carers you can bring will depend on which Ride Access Pass you qualify for. . If you qualify for our RED Ride Access Pass, you can have up to three Carers with you (one of whom needs to be over the age of 14). If you qualify for a YELLOW Ride Access Pass, then you can ride alone – however you can bring up to three Carers (one of whom needs to be over the age of 14). For full information on carer requirements, please visit our 2020 Accessibility Guide here
We continue to encourage wearing a face mask in indoor and high footfall areas.