We understand that in some circumstances, or if you or one of your party/family is shielding, you may request to change the date/time of your visit to our attraction. Please email firstname.lastname@example.org to discuss rearranging your booking.
Articles in this section
- What do I do if one of my family is ill at the last minute?
- I have booked ticket and it’s for a date when you are now reopened but I don’t want to visit as I don’t feel it’s safe? What are my options?
- Is it safe to reopen?
- I’m on the NHS Vulnerable List / shielding and do not want to travel – what can I do?
- My flight is cancelled/border restrictions in place so I cannot visit – what should I do?
- The experience has changed and is no longer what I booked – I don’t want to visit, what should I do?