While at Resort we ask all guests to respect each other, our employees and our guidelines on maintaining good hygiene, keeping a safe distance between others. All guests (over 11 years old) will now be required to wear masks on all our rides (excluding water rides) and any other locations where they are required. People with certain health conditions and people with a disability are exempt. Government exemptions are outlined here.
Please bring a suitable face mask with you. Face masks are available to purchase from our retail shops.
Mask Exemptions
Children under 11, people with certain health conditions and people with a disability are exempt.
In order to provide our guests with a quicker and easier guest journey, the Resort introduced a mask exemption card for our guests to use throughout their day with us of which they can collect from Guest Services.
The card is of course entirely optional; however, its sole purpose is to enable our guests to visit everything they want to, without being questioned by our teams where their mask is on a regular basis throughout the day.
In addition, visitors will see our guest-facing employees wearing protective equipment including face masks and, where appropriate, visors. Hygiene screens have been installed in front of many of our food stalls and shop counters, and we have installed social distancing markers throughout our attraction.