My flight is cancelled/border restrictions in place so I cannot visit – what should I do? We understand that in some circumstances you may not be able to visit due to flight or other travel restrictions. In this situation, please email email@example.com. Related articles I’m on the NHS Vulnerable List / shielding and do not want to travel – what can I do? I had a ticket that was for a date between March 21st and July 3rd, how do I visit using this ticket? (includes open-dated tickets) How can I contact you? The experience has changed and is no longer what I booked – I don’t want to visit, what should I do? Can I change the date of my booking?