My flight is cancelled/border restrictions in place so I cannot visit – what should I do? We understand that in some circumstances you may not be able to visit due to flight or other travel restrictions. In this situation, please email email@example.com. Related articles Do you operate single rider queuelines? The experience has changed and is no longer what I booked – I don’t want to visit, what should I do? I’ve already used my pre-book allocation but would like to book for Summer instead, can I cancel? I am unable to visit due to COVID-19, can I re-validate my ticket? How can you open Woodland Lodges/ Treehouses/Stargazing Pods?