Email firstname.lastname@example.org, including an image of your original ticket, who can issue you complimentary return tickets. Please email at least 14 days in advance of your preferred future visit date. Our customer service team will respond with instructions on how to redeem your complimentary ticket.
Articles in this section
- What will happen to my Season Pass?
- I had a ticket that was for a date between March 21st and July 3rd, how do I visit using this ticket? (includes open-dated tickets)
- I have a Rainy Day Guarantee ticket from 2019, how do I redeem this?
- I have a Merlin Pass/Season Pass, how do I pre-book entry?
- I have a promotional offer, how do I use this online?
- Do I need to pre-book for my under 3 year old?
- Can I pre-book a Carer’s ticket online?
- I booked a ticket via a third party, do I need to pre-book?
- Will Fastrack be available?
- What happens if I have already purchased Fastrack?