The health and safety of our guests and employees remains our top priority. After careful assessment and in line with the wider hospitality industry we have ceased taking temperature checks on entering Alton Towers Resort and wider Merlin attractions. This change reflects recent updates and data shared by health authorities as well as the World Health Organisation (WHO).
We will continue with our Covid-secure measures including social distancing, enhanced cleaning, hand sanitisers throughout the Resort, staff wearing PPE and face coverings remain mandatory on all our rides (excluding water rides) and indoors areas.
This operational change will also allow our teams to be re-deployed to help perform other duties in helping ensure Alton Towers Resort remains a safe place to work and play.
Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the Guest Relations team upon booking to ensure we can provide the correct assistance on an individual basis.
Those showing COVID-19 symptoms are also requested not to visit the attractions and parks. We are asking all our guests to play their part in helping to protect themselves and each other.