The health and safety of our guests and our staff is our number one priority. In order to comply with government regulations and Merlin Health & Safety standards, we need to manage our capacity to ensure everyone has a safe and enjoyable visit. Because of this, all guests will be required to pre-book a ticket online.
2021 Passholder Ticket Update: We know that one of your biggest concerns was some Passholders were making bookings and not turning up –much like many other attractions and hospitality venues across the UK. There have been many no-shows, and this is frustrating for both us and you, which is why we’re excited to announce that we are reviewing and developing our current system.
This will allow Passholders more freedom and control over pre-booked tickets, including introducing a cap on tickets bookable and the ability to cancel unwanted tickets so that they may be freed up for other Passholders to enjoy.
Therefore at this time, we have not released Passholder Tickets for 2021, however we can assure you, capacity has been set aside for our loyal passholders.
Passholders will be able to pre-book tickets to select attractions from Monday 8th March. Just head to the pre-booking page here on the Merlin Annual Pass website or head straight to our website here.
Please note that Passholder pre-book tickets are available in line with the latest government advice and are subject to availability. Remember to check the attraction website for the latest updates on ticket availability.
Please keep an eye out on our website and social media pages for relevant updates and improvements to our booking system in the near future.