I am unable to visit due to COVID-19, can I re-validate my ticket?

To change the date of your booking, you can contact our team via Live Chat which is the quickest way to get in touch! 

Alternatively, please contact our Guest Excellence Team with the below information:

1. Lead Booking Name 
2. Email Address 
3. Order Number 
4. Old ticket date
5. New Ticket date
6. Explain the reason for changing the date of your booking 

Please send this to gs.enquiries@alton-towers.com and the team will respond within 10 days. 

Waterpark/Golf
To change the date of your waterpark/golf booking you need to contact the team: waterpark@alton-towers.com

Spa
To speak to a member of the Spa team, please contact the team: spa@alton-towers.com

Last Updated: Wednesday 6th April 2022