Unfortunately, after careful consideration and in consultation with the Met Office and Blue Light Card, we’ve taken the difficult decision to cancel the planned Services Day on Saturday March 11th. We pride ourselves on offering a first-class guest experience to all that visit and whilst this decision has been difficult, we feel it is essential based on current forecasted conditions.
Our Waterpark and Hotels will remain open, offering a great family escape and a full programme of live entertainment for those who still wish to escape to Alton Towers Resort.
We always want our guests to enjoy a fantastic time so would like to offer everyone who was booked to visit or stay the option to move their booking to our main theme park season. Please find details below of the options open to you and what you need to do to re-arrange your visit.
We continue to monitor the conditions and, at present, Services Day on Sunday (March 12th) remains unaffected and is planned to go ahead.
We apologise for any disappointment caused and very much look forward to welcoming you to enjoy our world-class attractions in the new season ahead.
Rebooking Options
I have a theme park ticket for Saturday 11th March – what are my options?
- You can move your booking selecting one of the following available dates via this link: https://www.altontowers.com/?promocode=BLCRecovery Simply follow the instructions given. You will need to present your original theme park tickets dated for the 11th March 2023 and your new 'Reservation' to access the theme park on your new selected date.
- We would absolutely love for you to visit us during the season! However, if you do not wish to revalidate your ticket for an alternative date you can speak to a member of our team about a refund via our Live Chat using the button below or email gs.feedback@alton-towers.com
I have an overnight stay booked at Alton Towers Resort for Friday March 10th or Saturday March 11th – what are my options?
- You can choose to stay at the Hotel as planned and enjoy access to the Wacky Waterpark and live entertainment programme. A separate visit to the Theme Park can then be booked as outlined above. You do not need to complete this form or contact us, if you're still wishing to visit.
- Move your booking to visit the Hotel and Theme Park on another selected date between March 18th and May 26th 2023. To move your booking please contact a member of our team by completing our Members Day Form
- If you can no longer visit and wish to get a refund on your stay please complete our Members Day Form, selecting the cancellation option.