Booking Help
How to Book
- Can I buy tickets on the day?
- I need to add an Under 3 or Carer ticket to my existing order, how can I do this?
- How do I book an Overnight Stay?
- How can I book my tickets to visit today?
- Why am I unable to book for my selected visit date?
- How do I book online?
Tickets & Confirmations
- I haven't received barcoded tickets for my Season/Merlin Pass reservation, what do I do?
- I have not received my email confirmation, what should I do?
- Do I have to print my Print@Home tickets or can I bring them on my phone?
- I do not have the card used to purchase my tickets, what should I do?
- I have booked for someone else with my card and I won't be there, what should I do?
- What do I need to bring with me to collect my tickets?
Online Booking Help
- I'm having issues booking online, what should I do?
- I have two paid bookings, what should I do?
- Why has my payment failed?
- I have not received my Print@Home tickets/the PDF is corrupted, what should I do?
- My online booking failed part way through and it looks like I have been charged - what should I do?
- Can I book a Children's ticket without an Adult online?
Amending a Booking
- I had a ticket that was for a date between March 21st and July 3rd, how do I visit using this ticket? (includes open-dated tickets)
- Can I change the date of my booking?
- I have some unused tickets left over from my visit, can I use them another time?
- Can I cancel my booking?
- Can I get a refund for my Pre-booked tickets?
- Can I change the date of the free tickets I have claimed through The Sun?