How to Book
- Can I buy tickets on the day?
- I need to add an Under 3 or Carer ticket to my existing order, how can I do this?
- How can I book my tickets to visit today?
- Why am I unable to book for my selected visit date?
- Is there a quieter time to visit Alton Towers?
- How do I pre-book using a Merlin or Alton Towers Annual Pass?
Amending a Booking
- Can I change my booking?
- Can I change the date of my theme park booking?
- I have some unused tickets left over from my visit, can I use them another time?
- Can I cancel my booking?
- Can I get a refund for my Pre-booked tickets?
- Can I change the date of the free tickets I have claimed through The Sun?
Tickets & Confirmations
- I have not received my email confirmation, what should I do?
- I have not received or lost my order confirmation email
- Do I have to print my Print@Home tickets or can I bring them on my phone?
- I do not have the card used to purchase my tickets, what should I do?
- I have booked for someone else with my card and I won't be there, what should I do?
- What do I need to bring with me to collect my tickets?