Covid-19 - Information for Guests
Covid-19 – General Information
- COVID-19 Update - General Information
- Services Day 2021 - Update
- Where can I find information about the Health and Safety measures being taken?
- I have a short break booking which has been affected by the government guidance, what should I do?
- What Guest Services and facilities will be open?
- Do you have a Visit England "We're Good to Go" industry charter mark?
Frequently Asked Questions - Pre-booking/Revalidated Tickets
- I am unable to visit due to COVID-19 restrictions, can I re-validate my ticket?
- I have a promotional offer, how do I use this online?
- Do I need to pre-book for my under 3 year old?
- Can I pre-book a Carer’s ticket online?
- What rides/attractions will/will not be available during my visit?
- Will Early Ride Time still be available?
Frequently Asked Questions - Theme Park
- What if I am exempt from wearing a Face Mask?
- When will Fastrack be available?
- What Food and Drink options will be available? (Theme Park)
- How many people will you let into the theme park?
- Will Gangsta Granny: The Ride open?
- Why do I need to book online?
Frequently Asked Questions - General/Health
- What do I do if one of my family is ill at the last minute?
- I have booked ticket and it’s for a date when you are now reopened but I don’t want to visit as I don’t feel it’s safe? What are my options?
- Is it safe to reopen?
- I’m on the NHS Vulnerable List / shielding and do not want to travel – what can I do?
- My flight is cancelled/border restrictions in place so I cannot visit – what should I do?
- The experience has changed and is no longer what I booked – I don’t want to visit, what should I do?