Covid-19 - Information for Guests
Covid-19 – General Information
Frequently Asked Questions - Theme Park
- Why do I need to book online?
- How many people will you let into the theme park?
- How much outdoor space will be open for guests to explore?
- Will you make people wear face masks?
- Which rides and attractions will I need to wear a mask on?
- Will you make people wear facemasks/face coverings in your giftshop (on exiting a ride/attraction) and retail spaces.
Frequently Asked Questions - Pre-booking/Revalidated Tickets
- What will happen to my Season Pass?
- I had a ticket that was for a date between March 21st and July 3rd, how do I visit using this ticket? (includes open-dated tickets)
- I have a Rainy Day Guarantee ticket from 2019, how do I redeem this?
- I have a Merlin Pass/Season Pass, how do I pre-book entry?
- I have a promotional offer, how do I use this online?
- Do I need to pre-book for my under 3 year old?