CBeebies Land Hotel is designed for younger guests. To promote the enjoyment of the younger guests and to ensure a family friendly environment all bookings are expected to include one person aged 14 years or younger. As standard, no adult only bookings will be permitted as the presence of large numbers of adults is expected to inhibit the younger guest’s freedom to enjoy the hotel as intended.
Alton Towers Resort recognise that enjoyment of the CBeebies experience may extend beyond the age of 14 years, particularly for guests with cognitive requirements who may have a similar sense of enjoyment and fun as a much younger guest. These cases will be dealt with on a case-by-case basis using the following principles:
- All cases must be able to substantiate a cognitive requirement most usually through the Nimbus card system already in use on the Resort.
- Cases will be limited on a daily basis to maintain a suitable adult to child ratio in the hotel.
- All guests shall have suitable adult carers who adequately meet the needs of that guest and must accompany them at all times .
- All guests who make a booking with no children under the age of 14 will be contacted by the CBeebies Land Hotel Team to discuss their booking.
- Guests will be required to show the Nimbus Card at check in.
- The resorts safeguarding policy will be followed at all times and any issues or concerns shall be acted upon immediately.
- We reserve the right to cancel or transfer bookings to an alternate onsite Hotel or Accommodation without any prior notice.