How can we help?
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Guests with Additional Needs
- Information Guides
- Tickets and Parking for Guests with Additional Needs
- Ride Access Pass
- Resort Accessibility
- Accessibility in the Hotels
- Accessible Facilities
- Guests with Reduced Mobility
- Wheelchair Users
- Guests with Visual or Hearing Impairments
- Guests with Photosensitive Epilepsy
- Additional Services
Promoted articles
- I have booked a Short Break, do I still need to pre-book entry with my Merlin Pass?
- Making a Short Break Booking
- Do you have an accessibility guide?
- What documentation do you require for a carer ticket?
- Where can I find information about purchasing tickets?
- Can I buy tickets on the day?
- Can I change the date of my booking?
- I have not received my email confirmation, what should I do?
- What are the Height Restrictions for the rides at Alton Towers Resort?
- Can I purchase a ticket just for CBeebies Land?
- What is new for Scarefest 2022?
- What is Scarefest?
- When is Scarefest?
- Can I use my Merlin Pass for the Fireworks?
- Do I need to pre-book online in advance with my promotional voucher?
- Does my ticket to Alton Towers Resort Theme Park include entry to the Waterpark?
- What is the Adult/Child ratio in the Alton Towers Waterpark?
- How can I contact you?
- I am unable to visit due to COVID-19, can I re-validate my ticket?