How can we help?
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Guests with Additional Needs
- Information Guides
- Tickets and Parking for Guests with Additional Needs
- Ride Access Pass
- Resort Accessibility
- Accessibility in the Hotels
- Accessible Facilities
- Guests with Reduced Mobility
- Wheelchair Users
- Guests with Visual or Hearing Impairments
- Guests with Photosensitive Epilepsy
- Additional Services
Promoted articles
- COVID-19 Update - Re-opening Information
- Covid-19 Information for Guests with Short Break Bookings
- Where can I find information about purchasing tickets?
- Is the Passholder Priority Event still taking place?
- Can I buy tickets on the day?
- I haven't received barcoded tickets for my Season/Merlin Pass reservation, what do I do?
- I have not received my email confirmation, what should I do?
- Where can I find information for those with additional needs visiting from 4th July 2020?
- Do you have an accessibility guide?
- What documentation do you require for a carer ticket?
- Covid-19 - Information for Guest regarding Ride Access Pass
- How has the Ride Access Pass changed for 2020?
- What are the Height Restrictions for the rides at Alton Towers Resort?
- Covid-19 - Information for the Alton Towers Dungeon
- Can I purchase a ticket just for CBeebies Land?
- How can I purchase an Alton Towers Season Pass?
- Do I need to pre-book online in advance with my promotional voucher?
- Covid-19 - Information for Schools with a School Trip Booking
- Does my ticket to Alton Towers Resort Theme Park include entry to the Waterpark?
- What is the Adult/Child ratio in the Alton Towers Waterpark?
- How can I contact you?