How can we help?
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Covid-19 - Information for Guests
- Covid-19 – General Information
- Frequently Asked Questions - Pre-booking/Revalidated Tickets
- Frequently Asked Questions - Theme Park
- Frequently Asked Questions - General/Health
- Frequently Asked Questions - Resort Activities
- Frequently Asked Questions - Hotel & Accomodation
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Guests with Additional Needs
- Information Guides
- Tickets and Parking for Guests with Additional Needs
- Ride Access Pass
- Resort Accessibility
- Accessibility in the Hotels
- Accessible Facilities
- Guests with Reduced Mobility
- Wheelchair Users
- Guests with Visual or Hearing Impairments
- Guests with Photosensitive Epilepsy
- Additional Services
Promoted articles
- COVID-19 Update - General Information
- I am unable to visit due to COVID-19 restrictions, can I re-validate my ticket?
- Merlin Pass / Season Pass Tickets Update
- I have booked a Short Break, do I still need to pre-book entry with my Merlin Pass?
- Covid-19 Information for Guests with Short Break Bookings
- Do you have an accessibility guide?
- What documentation do you require for a carer ticket?
- Covid-19 - Information for Guest regarding Ride Access Pass
- How has the Ride Access Pass changed for 2021?
- Where can I find information about purchasing tickets?
- Can I buy tickets on the day?
- Can I change the date of my booking?
- I haven't received barcoded tickets for my Season/Merlin Pass reservation, what do I do?
- I have not received my email confirmation, what should I do?
- What are the Height Restrictions for the rides at Alton Towers Resort?
- Covid-19 - Information for the Alton Towers Dungeon
- Can I purchase a ticket just for CBeebies Land?
- What is Scarefest?
- When is Scarefest?
- What age are the Scarefest mazes suitable for?
- Why is it asking me to select a time slot when booking my Maze tickets for Scarefest?
- Which Scarefest Mazes/Experiences are wheelchair friendly?
- Can I use my Merlin Pass for the Fireworks?
- Do I need to pre-book online in advance with my promotional voucher?
- Does my ticket to Alton Towers Resort Theme Park include entry to the Waterpark?
- What is the Adult/Child ratio in the Alton Towers Waterpark?
- How can I contact you?