How can we help?
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Guests with Additional Needs
- Information Guides
- Tickets and Parking for Guests with Additional Needs
- Ride Access Pass
- Resort Accessibility
- Accessibility in the Hotels
- Accessible Facilities
- Guests with Reduced Mobility
- Wheelchair Users
- Guests with Visual or Hearing Impairments
- Guests with Photosensitive Epilepsy
- Additional Services
Promoted articles
- What is the Alton Towers Gold Annual Pass?
- What is the Alton Towers Silver Annual Pass?
- I have booked a Short Break, do I still need to pre-book entry with my Merlin Pass?
- Making a Short Break Booking
- Do you have an accessibility guide?
- What documentation do you require for a carer ticket?
- What are Fastracks?
- Can I buy tickets on the day?
- Can I change my booking?
- I have not received my email confirmation, what should I do?
- What is The Curse at Alton Manor?
- What are the Height Restrictions for the rides at Alton Towers Resort?
- Can I purchase a ticket just for CBeebies Land?
- What is Festival of Thrills: The Smiler Takeover?
- When is Festival of Thrills: The Smiler Takeover?
- What is Scarefest?
- When is Scarefest?
- Can I use my Merlin Pass for the Fireworks?
- What is the Christmas event?
- When is the Christmas event?
- Members Day - Saturday 11th March 2023 Update
- Do I need to pre-book online in advance with my promotional voucher?
- Does my ticket to Alton Towers Resort Theme Park include entry to the Waterpark?
- What is the Adult/Child ratio in the Alton Towers Waterpark?
- How can I contact you?