How can we help?
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Theme Park and Waterpark Information
- General Information
- Location and Directions
- Opening Times
- Our Rides and Attractions
- Our Tickets
- Ticket Booking Help
- Discounts, Vouchers and Promotions
- Visiting with Young Children
- Facilities
- Food and Beverage
- Retail and Merchandise
- Events
- Guests with Additional Needs
- Alton Towers Annual Pass and Merlin Pass
- Alton Towers Waterpark
- Alton Towers Spa
- Schools
- About Us
Recent Help FAQs
- What is new for Scarefest 2023?
- What is Scarefest?
- When is Scarefest?
- What are the restrictions for the Scare Attractions?
- Which Scarefest Mazes/Experiences are wheelchair friendly?
- Can I bring chairs or folding chairs to the Ultimate Fireworks Spectacular?
- Can I use my Merlin Pass for the Fireworks?
- I am a Merlin Pass holder and have booked a short break, do I need to pre-book entry for the Fireworks?
- What is Nemesis Sub-Terra?
- What is The Curse at Alton Manor?
- Who are The Phalanx?
- What are the Height Restrictions for the rides at Alton Towers Resort?
- What is the Christmas event?
- When is the Christmas event?
- Can I purchase a ticket just for CBeebies Land?
- What are Fastracks?
- Can I buy tickets on the day?
- I have not received my email confirmation, what should I do?
- Can I change my booking?
- Do I need to pre-book online in advance with my promotional voucher?
- Members Day - Saturday 11th March 2023 Update
- Do you have an accessibility guide?
- What documentation do you require for a carer ticket?
- What is the Alton Towers Gold Annual Pass?
- What is the Alton Towers Silver Annual Pass?
- I have booked a Short Break, do I still need to pre-book entry with my Merlin Pass?
- Does my ticket to Alton Towers Resort Theme Park include entry to the Waterpark?
- What is the Adult/Child ratio in the Alton Towers Waterpark?
- How can I contact you?
- How do I make a Short Break Booking at Alton Towers Resort?