Guests with Additional Needs
- What documentation do you require for an essential companion ticket?
- Do you have an accessibility guide?
- I find it difficult to be in a crowded situation, do you offer a quiet zone?
- Ride Accessibility for guests with a hearing impairment
- Which attractions have photos with flash, flashing lights or lighting effects?
- Where is the First Aid Centre located?
- Where is Guest Services located?
- Where can I find your accessible toilets?
- Do your accessible toilets require a RADAR key?
- Is the Resort easy to navigate if I have reduced mobility?
- What are the Ride Safety Restrictions?
- Can I access rides with a cast or walking boot?
- Can I access rides with an amputation or a prosthetic?
- How does the Ride Access Pass app work?
- How do I apply for the Ride Access Pass?
- Can I hire a wheelchair from Alton Towers Resort?
- Where are the hearing loops at Alton Towers Resort?
- Can I bring a mobility scooter to Alton Towers Resort?
- I’m experiencing problems with my Ride Access Pass app while I’m on Park. Who can help?
- Who can use an essential companion ticket?
- Can I hire a mobility scooter at Alton Towers Resort?
- Do you have a Changing Places facility?
- Can I bring my assistance dog inside Alton Towers Resort Theme Park?
- Which rides and attractions can I remain in my wheelchair?
- Are shops, restaurants and shows wheelchair accessible?
- Do you have Blue Badge Parking?
- Is the Monorail accessible for Wheelchair/Mobility Scooter users?
- Do I have to pay for parking if I am a Blue Badge holder?
- Can Alton Towers Resort staff assist me with transferring from my wheelchair?