Help Centre Home
Logo
Back To Website
  1. Alton Towers Resort | UK's Best Short Break Resort
  2. Accessibility
  3. Guests with Additional Needs

Articles in this section

  • What documentation do you require for an essential companion ticket?
  • Do you have an accessibility guide?
  • Do you offer a Prayer Room?
  • I find it difficult to be in a crowded situation, do you offer a quiet zone?
  • Is there a quiet hour in any of your attractions?
  • Can you store medication?
  • Ride Accessibility for guests with a hearing impairment
  • Can I bring an essential companion with me if I have a visual or hearing impairment?
  • Can I bring my assistance dog with me?
  • Which attractions have photos with flash, flashing lights or lighting effects?
See more

Who can use an essential companion ticket?

An essential companion must be at least 14 years of age and capable of assisting the guest who has the disability. The essential companion would be expected to understand the disabled person’s condition and assist them in managing it for the duration of their visit. 

Please Note: An essential companion ticket is a replacement of the 'Carer' reservation that we issued previously. 

Book Tickets Book Accommodation

Short Breaks Help Centre

Related articles

  • Can I book my tickets online for Alton Towers Resort if I require an essential companion ticket?
  • What documentation do you require for an essential companion ticket?
  • How do you collect an essential companion ticket?
  • Do you offer a free essential companion ticket for Alton Towers Waterpark if I am disabled?
  • Can I hire a mobility scooter at Alton Towers Resort?

© 2025 Merlin Entertainments Group