Ticket Booking Help
- Can I buy tickets on the day?
- I have not received my email confirmation, what should I do?
- Can I change my booking?
- How can I book my tickets to visit today?
- Do I have to print my Print@Home tickets or can I bring them on my phone?
- I do not have the card used to purchase my tickets, what should I do?
- Why am I unable to book for my selected visit date?
- I'm having issues booking online, what should I do?
- I have booked for someone else with my card and I won't be there, what should I do?
- Why has my payment failed?
- What do I need to bring with me to collect my tickets?
- I need to add an child under 90cm or Essential Companion ticket to my existing order, how can I do this?
- I have not received my Print@Home tickets/the PDF is corrupted, what should I do?
- I've lost/forgotten my tickets, what should I do?
- Can I change the date of my theme park booking?
- My online booking failed part way through and it looks like I have been charged - what should I do?
- I have some unused tickets left over from my visit, can I use them another time?
- Can I cancel my booking?
- Can I get a refund for my Pre-booked tickets?
- Is there a quieter time to visit Alton Towers?
- How do I pre-book using a Merlin or Alton Towers Annual Pass?
- How do I book with my complimentary tickets?
- Can I change the name on my booking?