Help Centre Home
Logo
Back To Website
  1. Alton Towers Resort | UK's Best Short Break Resort
  2. Theme Park and Waterpark Information
  3. Ticket Booking Help

Ticket Booking Help

  • Can I buy tickets on the day?
  • I have not received my email confirmation, what should I do?
  • Can I change my booking?
  • How can I book my tickets to visit today?
  • Do I have to print my Print@Home tickets or can I bring them on my phone?
  • I do not have the card used to purchase my tickets, what should I do?
  • Why am I unable to book for my selected visit date?
  • I'm having issues booking online, what should I do?
  • I have booked for someone else with my card and I won't be there, what should I do?
  • Why has my payment failed?
  • What do I need to bring with me to collect my tickets?
  • I need to add an child under 90cm or Essential Companion ticket to my existing order, how can I do this?
  • I have not received my Print@Home tickets/the PDF is corrupted, what should I do?
  • I've lost/forgotten my tickets, what should I do?
  • Can I change the date of my theme park booking?
  • My online booking failed part way through and it looks like I have been charged - what should I do?
  • I have some unused tickets left over from my visit, can I use them another time?
  • Can I cancel my booking?
  • Can I get a refund for my Pre-booked tickets?
  • Is there a quieter time to visit Alton Towers?
  • How do I pre-book using a Merlin or Alton Towers Annual Pass?
  • How do I book with my complimentary tickets?
  • Can I change the name on my booking?

© 2025 Merlin Entertainments Group