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  1. Alton Towers Resort | UK's Best Short Break Resort
  2. Theme Park and Waterpark Information
  3. Ticket Booking Help

Articles in this section

  • Can I buy tickets on the day?
  • I have not received my email confirmation, what should I do?
  • Can I change my booking?
  • How can I book my tickets to visit today?
  • Do I have to print my Print@Home tickets or can I bring them on my phone?
  • I do not have the card used to purchase my tickets, what should I do?
  • Why am I unable to book for my selected visit date?
  • I'm having issues booking online, what should I do?
  • I have booked for someone else with my card and I won't be there, what should I do?
  • Why has my payment failed?
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Can I cancel my booking?

All of our tickets are purchased on a non-transferable and non-refundable basis which is outlined in our terms and conditions when booking. We are therefore unable to cancel any bookings made or process any refunds. If you wish to change the date of your booking, please see here.

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Short Breaks Help Centre

Related articles

  • Can I change the date of my theme park booking?
  • Can I cancel my Short Breaks booking?
  • Can I get a refund for my Pre-booked tickets?
  • Can I change my booking?
  • How can I contact you?

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