Tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions.
We understand that due to some circumstances, you may be required to change the date of your visit to us. Therefore to change the date of your booking, please bring your tickets/booking confirmation and payment card and ID to our admissions desk on your new visit date where our team will assist.
Please note tickets can only be re-validated for a visit date within the same operational season and cannot be re validated for Special Events.
Please note: Tickets redeemed, purchased through the Sun Superdays Free Tickets or the Times ‘two tickets for £10’ promotions are non-transferable and are only valid on the date booked.