Yes of course you can! We understand your plans may change and we allow all guests to change their Theme Park booking free of charge.
To change the date of your booking, you can contact our team via Live Chat which is the quickest way to get in touch! When this is available it will appear below, please have your order number ready and the new date which you wish to visit.
Alternatively, please contact our Guest Excellence Team with the below information:
- Lead Booking Name
- Email Address
- Order Number
- Old ticket date
- New Ticket date
- Explain the reason for changing the date of your booking
Please send this to gs.enquiries@alton-towers.com and the team will respond within 10 days.
Short break / Hotel Stays
To speak to a member of the team regarding a short break booking or hotel stay you must contact the team here.
Waterpark/Golf
To change the date of your waterpark/golf booking you need to contact the team: waterpark@alton-towers.com
Spa
To speak to a member of the Spa team, please contact the team: spa@alton-towers.com