As per our terms and conditions, all tickets are non-refundable and non-transferable.
Theme Park Tickets
Please see the page here for more information.
Short break / Hotel Stays
Please see the page here for more information.
Alton Towers Waterpark/Golf
To change the date of your golf/Waterpark booking please call us on 01538 704096 and we will look into changing the date for you. All date/time changes are subject to availability.
Alternatively, you can contact our team via Live Chat or Messenger which is the quickest way to get in touch! When this is available it will appear at the bottom right corner of this screen, please have your order number ready and the new date which you wish to visit. All date changes are subject to availability and need to be for a like-for-like date.