As per our terms and conditions, all tickets are non-refundable and non-transferable.
If you are unable to visit the Resort due to extenuating circumstances, you can contact our team via Live Chat which is the quickest way to get in touch! When this is available it will appear below, please have your order number ready and the new date which you wish to visit.
Alternatively, please contact our Guest Excellence Team with the below information:
- Lead Booking Name
- Email Address
- Order Number
- Old ticket date
- New Ticket date
- Explain the reason for changing the date of your booking
Please send this to firstname.lastname@example.org and the team will respond within 10 days.
Short break / Hotel Stays
To speak to a member of the team regarding a short break booking or hotel stay you must contact the team here.
To change the date of your waterpark/golf booking you need to email the team: email@example.com
To speak to a member of the Spa team, please email the team: firstname.lastname@example.org