If you have been offered complimentary tickets but don’t have a ticket, please contact us with your unique case reference number for information on how to redeem your ticket. Please allow at least 14 days in advance of your preferred future visit date.
Articles in this section
- Can I buy tickets on the day?
- I have not received my email confirmation, what should I do?
- Can I change my booking?
- How can I book my tickets to visit today?
- Do I have to print my Print@Home tickets or can I bring them on my phone?
- I do not have the card used to purchase my tickets, what should I do?
- Why am I unable to book for my selected visit date?
- I'm having issues booking online, what should I do?
- I have booked for someone else with my card and I won't be there, what should I do?
- Why has my payment failed?