Unfortunately we are not able to change the name on a booking. If you have E-Tickets/pre-booked tickets you do not need to worry about this, you can just scan the tickets through the turnstiles.
Collecting Tickets
If the person named on the booking (the card holder) is not attending then they will need to write a signed letter of authorisation to the named person collecting the tickets, including the below details:
Full name of purchaser
Full name of collector
Order Number
Last 4 digits of the card used
The named person collecting the tickets will also need to bring valid photo ID along with the signed letter.
Please be aware if you are collecting a Merlin Annual Pass the card holder and card used for payment will always be required to collect the pass/es as they will not be issued without them.