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  1. Alton Towers Resort | UK's Best Short Break Resort
  2. Theme Park and Waterpark Information
  3. Ticket Booking Help

Articles in this section

  • Can I buy tickets on the day?
  • I have not received my email confirmation, what should I do?
  • Can I change my booking?
  • How can I book my tickets to visit today?
  • Do I have to print my Print@Home tickets or can I bring them on my phone?
  • I do not have the card used to purchase my tickets, what should I do?
  • Why am I unable to book for my selected visit date?
  • I'm having issues booking online, what should I do?
  • I have booked for someone else with my card and I won't be there, what should I do?
  • Why has my payment failed?
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My online booking failed part way through and it looks like I have been charged - what should I do?

Please contact us on by clicking here and we will look into if the order has been processed correctly and then we would be able to assist you with this issue, and check if your order has successfully gone through. 

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Short Breaks Help Centre

Related articles

  • How can I contact you?
  • I'm having issues booking online, what should I do?
  • Can I amend my Short Break booking?
  • Can I change the date of my theme park booking?
  • I've lost/forgotten my tickets, what should I do?

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