It is likely that your payment has failed due to a technical error while making your booking, this usually means the transaction shows as 'Pending' on your bank statement. These payments are usually automatically retuned by your bank within 3-5 working days.
If the payment shows as an Authorised Transaction and you have not received an email confirmation of your order, please speak to an agent via our chat service and our team would be more than happy to assist you with this issue and check if your order has successfully gone through.
If you have made a payment via ApplyPay, GooglePay or PayPal - the email address used for the transaction is the email associated with this account, which may be different to your primary/preferred email address. Please check any additional linked email addresses for your order confirmation email.