Help Centre Home
Logo
Back To Website
  1. Alton Towers Resort | UK's Best Short Break Resort
  2. Theme Park and Waterpark Information
  3. Ticket Booking Help

Articles in this section

  • Can I buy tickets on the day?
  • I have not received my email confirmation, what should I do?
  • Can I change my booking?
  • How can I book my tickets to visit today?
  • Do I have to print my tickets or can I bring them on my phone?
  • I do not have the card used to purchase my tickets, what should I do?
  • Why am I unable to book for my selected visit date?
  • I'm having issues booking online, what should I do?
  • I have booked for someone else with my card and I won't be there, what should I do?
  • What do I need to bring with me to collect my tickets?
See more

My online booking failed part way through and it looks like I have been charged - what should I do?

Please contact us on by clicking here. Our team will be happy to assist you with this issue and check if your order has successfully gone through. 

Book Tickets Book Accommodation

Short Breaks Help Centre

Related articles

  • How can I contact you?
  • I'm having issues booking online, what should I do?
  • Can I change the date of my theme park booking?
  • I've lost/forgotten my tickets, what should I do?
  • Can I amend my Short Break booking?

© 2026 Merlin Entertainments Group