Yes, we offer a Messaging service (subject to availability) between 9am and 3pm, 7 days a week. However, our Alton Towers Resort Digital Assistant is always online to offer help and advice about your fantastical visit.
You can start a chat with us anywhere on our super amazing help centre, even this page! This will appear below as a purple square icon with the text, "Hi! Need any Help". Clicking this at any point will allow you to start a chat session. You can also message us via Facebook Messenger, Instagram Direct and X Direct Message at any time!