Live Chat
You can contact our team via our messaging service! Click the chat icon to speak to us during Theme Park Opening Hours - already in the chat window? Just ask to speak to an agent and you will be connected to the team as quickly as possible. You can also speak to us via Facebook Messenger, Instagram or via X.
Telephone
You can contact our enquiry team via telephone. For general booking enquiries please contact 01538 704096. Our friendly customer services team are available Monday-Friday between 9am - 4pm, and Saturdays between 9am - 3pm!
If your query is regarding a school booking, please contact our school booking team on 01538 704095. The team are available between 9am and 4pm, Monday-Friday.
Short Breaks & Hotel Stays
Looking to talk to us a about a short break or hotel stay - please click here
Feedback
If you would like to feedback on a visit or any part of your experience with Alton Towers Resort, please click here to complete our Guest Feedback Form.
Typically, we personally respond to emails within 10 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts