Frequently Asked Questions
We know that you may have some questions before or after visiting us. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions.
We also have some handy information below:
Are you looking to visit our Theme Park?
You can find out information on booking tickets here:
You can find out information on our Rides and Facilities here:
Are you looking to visit our Waterpark?
You can find out information on our Facilities here:
Are you looking to visit for a Short Break?
You can find out information our Short Breaks here:
Live Chat
Do you have an enquiry? You can contact our team via our messaging service! You'll see this option anywhere on our fantastical help centre at the bottom of the page – generally, this is available Monday-Friday between 9am and 3.45pm. However, our Alton Towers Resort Digital Assistance is available 24/7 to help with your questions and help you plan your visit with us.
Telephone
Do you have an enquiry? You can contact our team via telephone. For general booking enquiries please contact 01538 70 4096. Our friendly customer services team are available Monday-Friday between 9am and 4pm!
If your query is regarding a school booking, please contact our school booking team on 01538 70 4095. The team are available between 9am and 4pm, Monday-Friday.
Short Breaks and Hotel Stays
Looking to talk to us a about a short break or hotel stay - please click here
Feedback
If you would like to feedback on a visit or any part of your experience with Alton Towers Resort, please click here to complete our Guest Feedback Form.
Typically, we personally respond to emails within 10 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts
Social Media
You can Facebook Message us or Tweet us
Official Alton Towers Resort Facebook page
Official Alton Towers Resort Twitter Page