We want to make your visit to Alton Towers Resort has magical and enjoyable as possible however we know that you may have some questions so we’ve developed our Help Centre here.
We are confident you will be able to find the answers you’re looking for here. However, if you need to contact us, we’re here to help.
We are passionate about making contacting us as accessible and interactive as possible, this is why we handle our enquiries mainly via our help centre contact form or social media.
We don’t have a dedicated contact centre team, so we’re not set up for a high volume of telephone calls – however, once we’ve received your enquiry if we cannot resolve it for you through our online platform we will give you a call if that’s the best way to resolve your query.
We’re also rolling out our live chat offering – so more and more guests can chat with us to resolve queries on the spot. You'll see this option below when we have advisors available to chat.
However you contact us please be sure to include as much information as possible so we can get back to you as soon as possible. Depending on you reason for getting in touch please include any receipts, tickets or booking references.