We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions
Drop us a Line
If you would like to send us an email or ask a question you can contact our Guest experience team.
You'll see this option below when we have advisers available to chat – generally this is available between Monday - Friday 10am - 4pm.
Short Breaks and Hotel Stays
Looking to talk to us a about a short break or hotel stay - please click here
Feedback on a visit or experience
If you would like to feedback on a visit or any part of your experience with Alton Towers Resort, please click here to complete our Guest Feedback Form.
Typically, we personally respond to emails within 7 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts
Day Guests Enquiries
If you need to reach out to us by phone, call us on 01538 704096 Our lines are open Monday - Friday 9am to 4pm and 9am to 3pm Saturday & Sunday and charged at a local rate.
Please note we cannot sell tickets on this number or handle hotel/short break queries.
School Bookings and Enquiries
If you need to reach out to us by phone, you can call us on 01538 704095 Our lines are open Monday - Friday 9am to 4pm and 9am to 3pm Saturday & Sunday and charged at a local rate.
Shortbreaks & Hotel:
If you need to speak to our Shortbreaks & Hotel team, please visit our Shortbreaks Contact Us page