Theme Park and Waterpark Information
General Information
- What is the Alton Towers Resort?
- Who is Alton Towers Resort suitable for?
- Can I download a map of Alton Towers Resort?
- How many areas are there at Alton Towers Resort?
- How long do you recommend to spend at Alton Towers Resort?
- Can I leave Alton Towers Resort and re-enter the same day?
Location and Directions
- Where is Alton Towers Resort located?
- What is the address for Alton Towers Resort?
- How do I get to Alton Towers Resort by Car?
- How do I get to Alton Towers Resort by Train?
- How do I get to Alton Towers Resort by Bus?
- Do you charge for Car Parking?
Opening Times
Our Rides and Attractions
- When does Nemesis Reborn open?
- What is Nemesis Reborn?
- Will Hex re-open for the 2024 season?
- What is Nemesis Sub-Terra?
- Who are The Phalanx?
- Can I purchase a ticket just for CBeebies Land?
Our Tickets
- What are Fastracks?
- From what age do you consider a guest an Adult?
- Where do I pick up my tickets?
- Can I Buy a 2 Day Pass?
- Do you offer an Open Dated ticket for Alton Towers Resort?
- Do children under 90cm go free?
Ticket Booking Help
- Can I buy tickets on the day?
- I have not received my email confirmation, what should I do?
- Can I change my booking?
- How can I book my tickets to visit today?
- Do I have to print my Print@Home tickets or can I bring them on my phone?
- I do not have the card used to purchase my tickets, what should I do?
Discounts, Vouchers and Promotions
- Do I need to pre-book online in advance with my promotional voucher?
- Do I receive a discount when booking online?
- Do you offer family tickets online?
- Is my Promotional Voucher valid?
- How do I book my corporate tickets for Alton Towers Resort?
- Can I book with my Blue Light Card?
Visiting with Young Children
- Do you offer a Parent Queue Share?
- Do you offer discounted tickets for families visiting with young children?
- What areas of the Resort are suitable for young children?
- Do you have any breast-feeding rooms at the Theme Park?
- Where do I hire a buggy?
- Is there parking for buggies in the park? Can I leave our buggy somewhere whilst we enjoy the rides?
Facilities
- Can I pay using cash at Alton Towers Resort?
- Can I bring my Motorhome or Caravan to the Resort?
- Who can help if something happens at the theme park?
- Is there an Alton Towers Resort App I can download?
- Is there anywhere I can get water refills?
- Do you have a Drop Off and Pick Up point?
VIP Experiences
Find out more >Food and Beverage
- Do you offer a refillable drinks vessel?
- What restaurants do you have at Alton Towers Resort?
- Where can I purchase snacks and drinks at Alton Towers Resort?
- Can we bring our own food/picnic in to Alton Towers Resort?
- Do your Food and Beverage outlets cater for those with dietary requirements and/or allergies?
- Do you have any Halal options available?
Retail and Merchandise
Events
Guests with Additional Needs
- How can I cancel my Ride Access Pass Pre-Booking / Reservation
- Do you have an accessibility guide?
- What documentation do you require for an essential companion ticket?
- How do I prebook my Ride Access Pass for the 'Run Alton Towers' event?
- Do you offer a Prayer Room?
- I find it difficult to be in a crowded situation, do you offer a quiet zone?
Alton Towers Annual Pass and Merlin Pass
- What is the Alton Towers Gold Annual Pass?
- What is the Alton Towers Silver Annual Pass?
- I have booked a Short Break, do I still need to pre-book entry with my Merlin Pass?
- How do I pre-book tickets with my Alton Towers Annual Pass?
- Is parking included in an Alton Towers Annual Pass?
- Do I get discounted entry for the Alton Towers Waterpark with my Alton Towers Annual Pass?
Alton Towers Waterpark
- Does my ticket to Alton Towers Resort Theme Park include entry to the Waterpark?
- What is the Adult/Child ratio in the Alton Towers Waterpark?
- Can my assistance dog enter the Alton Towers Waterpark?
- What is the maximum weight allowance for slides and attractions in the Alton Towers Waterpark?
- Does the Waterpark have Adult Life Vests?
- Can I hire Ear Defenders at the Alton Towers Waterpark?
Schools
- How do I confirm my school booking?
- How do I make a provisional booking?
- Do you offer a discount for Organised Youth groups?
- How do I make a card payment for my school booking?
- How do I make payment by BACS for my school booking?
- How do I amend or cancel my school booking?
About Us
- How can I contact you?
- Can I contact you via Live Chat or Social Media?
- What is your postal address?
- I have lost property, who do I contact?
- How do I feedback on a visit or recent experience?
- How do I escalate my complaint?