Theme Park and Waterpark Information
General Information
Our Rides and Attractions
- Can I purchase a ticket just for CBeebies Land?
- What are the ride restrictions for the new attraction - Bluey the Ride: Here Come the Grannies?
- What are the height restrictions for your Rides and Attractions?
- Why do rides sometimes stop?
- Where can I find out ride wait times?
- What attractions can I ride if I have a cast, air boot or splint?
VIP Experiences
- What VIP Experiences are available?
- What is included in the Platinum VIP Experience?
- What is Front-of-Line access and how does it work?
- What happens during a Behind the Scenes Experience?
- What is included in a Behind the Scenes Experience?
- What happens during a Track Walk?
Skyride
- Where are the Skyride stations located?
- How long is the Skyride journey?
- Can I use Ride Access Pass for Skyride?
- Will the Skyride open in all weather conditions?
- Why would the Skyride Temporarily Stop?
- Is the Skyride wheelchair and mobility scooter accessible?
Opening Times
Location and Directions
- Do you offer Car parking for Extraordinary Golf?
- Where is Alton Towers Resort located?
- How do I get to Alton Towers Resort by Car?
- How do I get to Alton Towers Resort by Train?
- How do I get to Alton Towers Resort by Bus?
- Do you charge for Car Parking for the Theme Park?
Our Tickets
- From what age can a child visit the Theme Park without an adult?
- Where do I pick up my tickets?
- Can I Buy a 2 Day Pass?
- Do you offer an Open Dated ticket for Alton Towers Resort?
- Do children under 90cm go free?
- What is the Parent & Toddler ticket?
Ticket Booking Help
- Can I buy tickets on the day?
- I have not received my email confirmation, what should I do?
- Can I change my booking?
- How can I book my tickets to visit today?
- Do I have to print my tickets or can I bring them on my phone?
- I do not have the card used to purchase my tickets, what should I do?
Discounts, Vouchers and Promotions
- Do I need to pre-book online in advance with my promotional voucher?
- How do I use my Nectar points to visit Alton Towers Resort?
- Do I receive a discount when booking online?
- Do you offer family tickets online?
- Is my Promotional Voucher valid?
- How do I book my corporate tickets for Alton Towers Resort?
Local Residents
Visiting with Young Children
- Do you offer a Parent Queue Share?
- Do you offer discounted tickets for families visiting with young children?
- What areas of the Resort are suitable for young children?
- Do you have any breast-feeding rooms at the Theme Park?
- Where do I hire a buggy?
- Is there parking for buggies in the park? Can I leave our buggy somewhere whilst we enjoy the rides?
Facilities
- Can I pay using cash at Alton Towers Resort?
- Can I bring my Motorhome or Caravan to the Resort?
- Is there an Alton Towers Resort App I can download?
- Is there anywhere I can get water refills?
- Do you have a Drop Off and Pick Up point?
- Do you offer electric vehicle (EV) charging?
Food and Beverage
- Do you offer a refillable drinks vessel?
- What restaurants do you have at Alton Towers Resort?
- Where can I purchase snacks and drinks at Alton Towers Resort?
- Can we bring our own food/picnic in to Alton Towers Resort?
- Do your Food and Beverage outlets cater for those with dietary requirements and/or allergies?
- Do you have any Halal options available?
Retail and Merchandise
Alton Towers Annual Pass and Merlin Annual Pass
- What is the Alton Towers Annual Pass?
- I have booked a Short Break, do I still need to pre-book entry with my Merlin Pass?
- I have a gift voucher for a Parent & Toddler/Silver/Gold Local Annual Pass – what happens now?
- I have a Parent & Toddler, Silver or Gold Local Pass – does this mean my Pass has been cancelled?
- I can’t find the Parent & Toddler, Silver or Gold Local Annual Pass on the website anymore - where have they gone?
- How do I pre-book tickets with my Alton Towers Annual Pass?
Alton Towers Waterpark
- Does my ticket to Alton Towers Resort Theme Park include entry to the Waterpark?
- What is the Adult/Child ratio in the Alton Towers Waterpark?
- Can my assistance dog enter the Alton Towers Waterpark?
- What is the maximum weight allowance for slides and attractions in the Alton Towers Waterpark?
- Does the Waterpark have Adult Life Vests?
- Can I hire Ear Defenders at the Alton Towers Waterpark?
Schools
- What is the schools booking process?
- How much are tickets for schools?
- How can I make a school booking?
- How do I amend or cancel my school booking?
- How do I confirm my school booking?
- How do I make payment by BACS for my school booking?
About Us
- How can I contact you?
- Can I contact you via Live Chat or Social Media?
- What is your postal address?
- I have lost property, who do I contact?
- How do I feedback on a visit or recent experience?
- What is the Alton Towers Resort Mission?